Product Code: 1309936067

This book provides powerful training exercises for creating top-notch customer service! From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern."The Customer Service Activity Book" presents an array of dynamic and engaging activities that: reinforce what good customer service is - and is not; demonstrate how to work together most constructively and efficiently; prove the value and the importance of "sharing the load"; and show how to increase productivity and performance while enhancing relationships with customers. Assembling 20 years of sales and customer service experiences in a wide variety of industries, "The Customer Service Activity Book" is a treasure trove of exercises for enhancing the quality of any customer service training program.