The Balanced Scorecard:Translating Strategy into Action
by Robert Steven Kaplan and David P. Norton
Price: N13600
Product Code: 1370428912
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Number of Pages: 336
Binding: Hard Cover
Publisher: Harvard Business Review Press
Edition: First Edition
ISSN: 978-0875846514
Availability: Available within 8-12 working days
Summary: The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change.